Our promise
We stand behind every loaf. If something isn’t right, we’ll make it right, with no catches and no runaround.
When you can get a refund
- Damaged on arrival: bread arrived squished, torn, or visibly damaged
- Wrong product: we sent you the wrong bread
- Quality issue: bread arrived stale, mouldy, or otherwise inedible
- Non-delivery: order didn’t arrive within the expected window
How to request a refund
- Message us on WhatsApp at +91 80006 01313 or email hello@breadwinnerfoods.com within 24 hours of delivery (or expected delivery date)
- Include your order number and a photo of the issue
- We acknowledge every report within 48 hours and tell you the resolution
Resolution options
Depending on the issue, we’ll offer:
- Full replacement: we’ll send a fresh order at no cost
- Full refund: money goes back to your original payment method
Cancellations
- Within 1 hour of ordering: cancel from your account page and we refund you in full. If you ordered on WhatsApp, message us on WhatsApp at +91 80006 01313 or write to hello@breadwinnerfoods.com within that hour
- After 1 hour, before dispatch: we’ll try our best, contact us
- After dispatch: cancellation not possible (bread is perishable), but reach out if there’s an issue on delivery
Refund timeline
Once we approve a refund, it reaches your account in 5 to 7 business days.
What we don’t refund
- Change of mind after delivery (bread is perishable)
- Taste preference (“I don’t like the taste”: fair, but not refundable)
- Issues reported after 24 hours of delivery
Contact
For all refund queries: hello@breadwinnerfoods.com or +91 80006 01313 (Monday to Saturday, 8 am to 7 pm).
Not happy with how we handled it? Write to our Grievance Officer, Meet Nagshetia (Director). We acknowledge every complaint within 48 hours and resolve it within one month.
Breadwinner is a brand of Pernickety Private Limited.